Our Patient Journey
Your Patient Journey – Steps to Successful Surgery
From the time of your first consultation, through to the follow-up appointments after your procedure, you will know that our partner doctors are devoted to providing a superior level of care.
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By listening, being accessible and responsive throughout your whole experience, the doctors accompany you during your journey to ensure you receive the best results, safety, and care.
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Only by working closely with you to understand your personal goals, is it possible to take the safest and most sound steps towards achieving your desired look.
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During your initial consultation, the doctor will spend a significant amount of time explaining the options available, address your specific concerns, and help you understand realistic expectations about your procedure.
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The doctor will provide you with an in-depth explanation of your procedure and the associated risks & complications.
At Medilux Concierge, we are committed to providing you with the information you require to make an informed decision about your health.
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Am I ready for plastic surgery?
People can be attracted by plastic or cosmetic surgery. But to quote Dr. Foad Nahai, one of the greatest Plastic Surgery mentors, “Forget about aesthetic, remember surgery!”
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Surgery is a complex undertaking, performed by specialised people. It helps to enhance the natural appearance, but it can not be guaranteed to be without risks.
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If you are in a good health, a non-smoker, in a good phase of your life, have realistic expectations, are relatively well informed, psychologically stable, you are most likely a good candidate for plastic surgery.
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During your first consultation, we will discuss your concerns and expectations.
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Booking your First consultation
​Please assist us by completing your medical history as best as you can prior to the consultation and prepare a list of questions and bring any scans or x-rays relating to the surgery.
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What happens at the First Consultation?
The doctor will discuss your medical history, your concerns and your goals. They will also discuss your surgical and non-surgical options including risks and potential benefits. Please advise them of any medications you are taking and any previous illnesses or operations you have had in the past. The doctor will order any relevant investigations (such as blood tests, US or mammograms).
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Smoking is always a problem in plastic surgery as it is toxic and stops the blood flow required for healing. You must advise our team of your smoking history and discuss a period of abstinence before and after your surgery.
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Our Patient Coordinator will prepare a quote for you reflecting the options available and send it to you after your consultation. The quote will include information about how to book your procedure if you decide to go ahead. The doctors themselves do not discuss fees as their focus is on understanding your goals and providing expert advice about the surgical options to help achieve them. The team coordinating is well aligned with the hospital costs and will be at your disposal for any questions.
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Medical Board regulations now require a second consultation and a cooling off period prior to booking surgery. Between the first and second consultations, you will have time to consider all the information you have been given.
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Booking Your Surgery
Once you decide that surgery is for you, we will tell you what to expect from the surgery and develop an individualised treatment plan for your procedure and post-operative period.
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Preparing both physically and psychologically for the surgery are important steps to a successful outcome. Understanding the process and your role in it, will help you recover more quickly and reduce the risk of complications.
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You will need to pay a deposit to secure your surgery date as per agreement with your coordinator.
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Preparing & Planning for your Surgery
Before your procedure, essential steps taken are:
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Understanding your needs, expectations and motivation
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Analysing the clinical aspects, along with your particular circumstances, anatomy, physiology, psychological aspects, support
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Blood tests, specific preparation, procuring special garments, ensuring that you will have an appropriate support structure
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Filling in the hospital paperwork, the informed consent, finding all the involved fees, appointments structure
A pre-operative consultation at least 2 weeks prior to your surgery will be arranged to go over any final questions and to prepare for surgery, including the signing of paperwork and consents.
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What happens during your Surgery
On the day of surgery, you will arrive at hospital at your designated time, having fasted for 6 hours. Surgery day can be both exciting and daunting, however you are in good hands with the medical team.​
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Plastic surgery is always performed in an accredited theatre. This can be either a hospital, or a day surgery facility, and involves the care of a consultant anaesthetist, as well as trained nurses.
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You may need to spend some time in the hospital, depending on the nature of the procedure. This is usually until the drains are removed, pain control is achieved, and you can eat and drink properly, although sometimes it can be a longer period, depending on the degree of assistance required.
When you leave, you will have a new appointment, emergency contacts, your surgeon’s personal contact details, as well as instructions about how to look after yourself at home.
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Every person is a special, different entity, with special requirements. We believe this and treat everyone accordingly. You will have some guidelines about what to expect, the limitations, recovery time as well as risks, but the reality can be quite different from one person to another.
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The common-sense advice for every patient is to listen to their surgeon and their instructions, even if they feel well and capable. You are feeling well for a reason, and that is due to following the correct instructions so far. It is very predictable (unfortunately still occurring) that once the rules are not respected, unnecessary delays and unwanted events can occur.
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We cannot overemphasise the need for the necessary recovery time, especially for big procedures.
The Medilux Team
What to do next
Functionality You Will Love
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Conduct Research
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All Surgery has risks and potential complications. Please read risks and complications
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Please read our website pages and Blogs to learn more about your intended procedure.
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Download our Procedure Guides to find out more about your surgery
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Please arrive slightly early for your in-person consultation with Medilux Concierge – Car parking is available on-site at Luton Hospital Complex.
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You are welcome to bring a friend or relative to help consider the information and discuss your options.
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Please be aware you may need to undress for a physical exam so wear simple clothes.
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Photos will be taken as part of your consultation, please try and wear black underwear.
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Ensure you also take a lot of notes during the consultation and thoroughly examine all the documents provided.
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Feel Free to Consult with your GP First
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A GP referral is now essential to see our doctors for any type of surgery.
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A GP can also be made available to you at Luton Hospital and all your pre-surgery checks also arranged at the hospital.
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Find out more about pricing, medical payment plans and paying for your surgery.
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Request more information about the procedure – call or contact us.
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You can book your consultation with Medilux Concierge Ltd by paying the $20 or KES. 2,500 aesthetics consultation fee in advance – when you make your appointment.
"Healthcare that adapts to you"
– Medilux Concierge Limited