Privacy Policy

(It has been updated on “08.03.2024”)

This text is intended to inform you about the use of the data provided from you through your use of Medilux Concierge website and to give information about your rights over this data.

The main purpose of collecting data is to improve and further upgrade our services offered to you. By using these services, you agree to the use and collection of your data under this policy.

Our Identity

As a "data controller," we are required by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data to provide you with the following information:

Our Website’s URL: www.mediluxconcierge.com

Our Business Name: Medilux Concierge Ltd

Our Registered Address: 3rd Floor, Luton Hospital, Ngong Road, Nairobi, Kenya

What Type of Data May be Gathered or Used?

In order to deliver and enhance our services to you, we gather a variety of information from you. These data might be:

Personal Data

When using our services, we may require you to send us certain personally identifying information (also known as "Personal Data") that can be used to get in touch with or identify you. Among other things, personal data comprises the following:

Your first, second and surname
Your e-mail addresses
Phone number
Data of usage

Data of Usage

We may also gather data about how users’ access and utilize our services. These usage details may include information on your computer's IP address, the kind and version of your browser, the pages of our services that you access, when and for how long, unique device identifiers, and other diagnostic data. All these data are collected to improve our services.

The Usage of Cookies

We do not track visitors using cookies. You can choose to disable all cookies or have your computer notify you whenever one is sent. Utilizing the settings in the browser allows you to do this. If you disable cookies, several features that enhance the functionality of your website experience and some of our services won't function as intended.

Why is Your Data Needed?

• To get a more individualized experience (your information helps us to better respond to your individual needs)

• Enhancing our webpage (we continually strive to improve our website experience based on the information and feedback we receive from you)

• To better assist clients (your information helps us to more effectively respond to your customer service requests and support needs)

• To handle transactions

• For periodically sending e-mails of information

Disclosure and Security of Your Data

The attitude of our services to your personal data will be as follows:

Your Personal Data’s Disclosure

Your personal data may be disclosed by Medilux Concierge Ltd if it is believed that doing so is necessary. These are:

• Comply with a legal requirement

• Protect and defend Medilux Concierge rights and property

• Prevent or investigate a potential wrongdoing in connection with our services

• To safeguard the personal safety of our services’ users or the public

• To obey the legal liability

Your Personal Data’s Security

Although the security of your data is something we care about, no technique of electronic data storage or transfer over the internet can be guaranteed to be 100% safe. Despite our best efforts and the use of commercially reasonable safeguards, we are unable to completely guarantee the security of your personal data. Beyond that as Medilux Concierge Ltd we ensure that your personally identifiable information is never sold, traded, or otherwise transferred to unaffiliated third parties.

Privacy of Children

Anyone under the age of 18 (referred to as "Children") is not targeted by our services. If you're a parent or legal guardian and you know that one of your children has provided us with personal information, kindly get in touch with us. If we discover that we have collected a child's personal information without first obtaining their parents' agreement, we make every effort to remove it from our servers.

Service Providers

To make our services more user-friendly, to supply the services on our behalf, to complete service-related duties, or to assist us in conducting usage research, we might collaborate with external businesses and individuals (referred to as "Service Providers"). These third parties are only permitted to use your personal data to carry out these tasks on our behalf and are strictly forbidden from using it or disclosing it for any other reason.

Google Analytics

Web analytics service Google Analytics monitors and reports on our website traffic. Google watches how our services are used. These details are accessible to other Google services. Using the data acquired, Google may modify and contextualize the adverts on its own advertising network. You can decide whether or not to let Google Analytics gather information about your actions on our services by installing the Google Analytics opt-out browser add-on. Please visit the Google Privacy & Terms page for more details on Google's privacy policies.

Links to Other Sites

On our website you use, it may be possible to redirect to third-party sites. When you click on a link that redirects to any third-party site, we recommend that you carefully review the website's privacy policy. Because we cannot have any sanctions on these third-party sites, we are not responsible for your data security.

Your Legal Rights

You have the ultimate right to request that your data not be used for marketing purposes by us. If you make such a demand to our end, we can assure you that immediate action will be taken.

Please read the following rights that the revised GDPR gives you:

• Ask us for free access to, erasure of, or correction of your personal data that we maintain about you.

• Request a data portability request to have your personal information

• Consider the methods used to process your data.

• Restrict processing.

• To have a say on how your personal data is being processed.

Updates for Our Privacy Policy

It is occasionally possible for us to review or improve our privacy policy. For following the updates, we recommend you to visit and check our privacy policy in different times. For any detailed changes we will inform you via e-mail.
Kindly share any concerns you have regarding the privacy policy to our Digital Department via inquire@mediluxconcierge.com